How it Works
Shipping
Book 4–6 weeks ahead to lock in your date. Your camcorder will arrive on or before your selected Arrival Date.
Filming
Pass the camcorder to your trusted friends! They’ll capture candid moments, guest interviews, and all the fun. We include a memory card and extra battery so you won’t miss a thing.
Returns
Send it back within a week using the pre-paid UPS label.
Replay
Your footage is transformed into a one-of-a-kind highlight video and sent back to you within two weeks. Real, unfiltered, and made to rewatch forever.
What’s in the Box?
See exactly what arrives at your doorstep—from the retro camcorder to the memory card, battery, and return label. This quick unboxing video walks you through everything included, so you're ready to press record the moment it lands.
Frequently Asked Questions
General Questions
Your rental fee covers minor wear and tear. If the camera is lost, severely damaged, or stolen, you'll be responsible for an additional fee. See our Rental Agreement and Terms & Service for more details.
Yes! These camcorders capture both video and audio.
Within two weeks of us receiving the camera back, you will receive an email with a download link to access your complete raw footage (minus accidental recordings, blank space, unintentional camera movements, etc) and professionally edited recap.
Our cameras come with a 64GB memory card, allowing you to record over 12 hours of video. That's plenty of space to capture every candid moment of your event. A standard camera rental period is for one event day.
Currently, we only serve events within the continental United States. We're working on expanding our service area in the future. Sign up for updates with our newsletter!
Cancellations made more than 30 days before your Camcorder Arrival Date receive a full refund. Cancellations within 30 days of the camera arrival date are non-refundable.
Shipping and Returning
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We recommend booking at least 4-6 weeks in advance to ensure availability. The camera will arrive approximately on or before your chosen Camcorder Arrival Date.
No worries! Contact our customer service at hello@handheldstudio.com, and we'll email you a replacement pre-paid UPS return label at no additional cost.
Ship the camera back on the next business day. We understand holidays and weekends happen, so we offer a small grace period.
Please note that the standard Return Date is 7 days after your chosen Camcorder Arrival Date. You must drop off your camera in its box with the pre-paid shipping label at a UPS location by the Return Date. Late returns incur a fee of $35 per additional day. If the camera is not returned within 5 days past the Return Date, you'll be charged the full replacement cost.
We strongly prefer UPS and provide a pre-paid label for this carrier. If you choose to send items back with another mail carrier, you can purchase your own shipping label. We recommend purchasing tracking information with the mail carrier you select, because you will be responsible if the camera is not returned successfully.